Returns & Exchanges

Short answer: you can request a return or an exchange within 14 days of delivery, as long as the product is unused, unworn, has its tags and is in its original packaging. Start with a request. We'll guide you from there.

Start a return · Request an exchange

What's eligible

• Requested within 14 days of the date you received the order.
• Unused and unworn, in the same condition you received it.
• Tags attached and in the original packaging. For Shift-Pack, all straps, panels and accessories included.
• Proof of purchase (your order number).

What isn't eligible

• Items that have been worn, washed or used, or without tags or original packaging.
• Products made to your specifications or personalised.
• Items bought on sale, unless the law says otherwise.
• Products sent back without an approved return request.

How returns work

1. Request. Fill in the return form or message us on WhatsApp +91 81690 97713 with your order number.
2. Approval. We check eligibility and send you the return instructions.
3. Send it back. Pack it in its original packaging with tags attached and follow the instructions we send.
4. Inspection and refund. Once we receive and inspect it, we let you know whether the refund is approved. Approved refunds go back to your original payment method within 14 days of us receiving the return. Your bank may take a few extra days to show it.

Exchanges

Wrong size? Request an exchange within 14 days of delivery. Exchanges depend on stock in the size you need. If your size is out of stock, we'll offer a return instead. Request an exchange.

Damaged, defective or wrong item

Please check your order when it arrives. If anything is damaged, defective or not what you ordered, message us right away on WhatsApp +91 81690 97713 with your order number and photos, and we'll make it right.

Cancelling an order

To cancel, message us on WhatsApp +91 81690 97713 or email hello@rollindenims.com with your order number as soon as possible.

Gifts

If the item was marked as a gift and shipped to you, you'll receive a gift credit for the value of the return. If not, the refund goes to the person who placed the order.

Contact

Returns and exchanges: WhatsApp +91 81690 97713 · hello@rollindenims.com